OPTIMALISASI KEAMANAN JARINGAN INFRASTRUKTUR TI DALAM MENDUKUNG TRANSFORMASI DIGITAL LAYANAN PUBLIK DI DPM-PTSP BANYUASIN

Abstract

Digital transformation is a strategic step in improving the quality of public services, including at the Banyuasin Regency Investment and One-Stop Integrated Services Service (DPMPTSP). This research aims to identify the condition of the information technology (IT) infrastructure, evaluate the security challenges and risks faced, and analyze the implementation of security systems on the DPMPTSP IT infrastructure in supporting digital services. The research method used was qualitative with data collection techniques through interviews and direct observation at the DPMPTSP Banyuasin Office. Using qualitative descriptive methods and literature studies, this research identifies the main threats as well as technical and policy solutions that can be implemented. The research results show that the existing IT infrastructure has enabled licensing services to run online, faster and more transparently. However, there are still challenges such as internet network disruptions, hardware limitations, and a lack of IT experts. DPMPTSP has implemented security measures such as routine data backup, use of antivirus, double authentication, and refers to national and international security standards. Optimizing IT infrastructure security has proven to be a key factor in supporting sustainable digital transformation, maintaining data integrity, and increasing public trust in digital public services in the Banyuasin Regency DPMPTSP.